Frequently Asked Questions

Everything you need to know about shopping with Broek

What are your shipping rates and delivery times?

We offer standard shipping on all orders, with delivery typically taking 3-5 business days. Expedited shipping options are available at checkout for an additional fee.

What is your return policy?

You can return any unused and unopened items within 30 days of purchase for a full refund. Please ensure all original packaging and tags are intact.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, Broek ships to customers within the United Kingdom and the European Union. We are working on expanding our international shipping options soon.

How do I contact customer support?

Our support team is available via email at support@broek.com or through our live chat feature on the website from 9:00 AM to 6:00 PM, Monday through Friday.